Returns & Refunds

Because our products are food, supplements and skincare, we can’t accept returns or exchanges. Every order ships sealed, and once it leaves us, we can’t safely resell it.

Damaged or Wrong Items

If your order arrives damaged or incorrect, email support@zarafron.com within 48 hours of delivery. Include your order number and clear photos of the product, the shipping box and the shipping label.

We review every claim. If it’s approved, we’ll send a replacement, or a refund if a replacement isn’t available. We may ask you to return the item using a prepaid label before we resolve your claim. Claims without photos, or reported more than 48 hours after delivery, may not be eligible.

Lost Packages

If tracking shows your order as delivered but you can’t find it, check with neighbors and your building first, then contact the carrier. We’re happy to help with a claim, but we can’t replace packages marked as delivered.

If your tracking hasn’t updated in 7 days, contact the carrier first using your tracking number. If they can’t locate your package, email support@zarafron.com with your order number and the case or reference number the carrier gave you. Once it’s confirmed lost, we’ll send a replacement.

Cancellations

You can cancel any order for a full refund before it ships. Pre-orders can be cancelled any time before they ship. Once an order has shipped, it can’t be cancelled.

Refunds

Approved refunds will be processed to the original payment method within 5 to 10 business days. Please allow additional time for your bank to post the refund.

Questions

Email support@zarafron.com or call (949) 570-3100.
ZARAFRON, 1968 S Coast Hwy Ste 539, Laguna Beach, CA 92651